1. Introduction

Lens Rx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

Please read this Privacy Policy carefully. By accessing or using Lens Rx, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name and contact information (email address)
• Professional details (clinic name, address, phone number)
• Account credentials

2.2 Patient Information

When you use Lens Rx to manage patient records, we store:

• Patient demographic information (name, age, gender, contact details)
• Eye prescription data (SPH, CYL, AXIS, V/A values)
• Vision type, lens specifications, and frame information
• Payment and billing information
• Prescription dates and history

2.3 Technical Information

We automatically collect certain information when you use our Services:

• Device information (type, operating system, browser)
• IP address and general location data
• Usage data (features used, time spent, errors)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To send administrative messages, updates, and security alerts
• To respond to your comments, questions, and requests
• To monitor and analyze usage trends and preferences
• To detect, prevent, and address technical issues and security risks
• To comply with legal obligations

4. Data Storage and Security

4.1 Data Storage

All data is stored securely using Firebase services with encryption both in transit and at rest. Data is stored in secure data centers with appropriate physical and technical safeguards.

4.2 Security Measures

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, including:

• Encryption of sensitive data
• Regular security assessments and testing
• Access controls and authentication mechanisms
• Secure development practices
• Regular backups and disaster recovery procedures

4.3 Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You can request deletion of your account and associated data at any time by contacting us.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Services, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Restriction: You can request restriction of processing of your personal information.
• Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

We will let you know via email and/or a prominent notice on our Service prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@lensrx.com
Address: Nizamabad, Telangana, India